1.1
Governance Structure
An organisational chart is available that clearly identifies learning and development roles, responsibilities, reporting lines and escalation routes.
Assessment overview
How it works
Complete 48 indicators across the six dimensions of learning quality. Select the score that best reflects current, evidenced practice—not future plans or isolated examples.
0Not Evidenced
1Initial
2Developing
3Established
4Leading
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Assessment details
About this review
1
Dimension 1 of 6
Leadership & Governance
Score each indicator against the organisation's current, evidenced practice.
1.2
Roles & Responsibilities
Role profiles or documented responsibilities exist for everyone responsible for delivering, managing or assuring learning activities.
1.3
Learning Policies
Learning policies are available covering areas such as Equality & Diversity, Reasonable Adjustments, Appeals, Complaints, Malpractice, Data Protection and other applicable legislative or business requirements.
1.4
Regulatory & Business Change
A documented process exists to identify regulatory, customer and business changes and ensure learning materials are reviewed and updated accordingly.
1.5
Document Control
All learning documents have a documented owner, version number, approval status and planned review date.
1.6
Annual Programme Review
Every learning programme is formally reviewed at least annually, or sooner following an incident, audit finding, customer change or regulatory update.
1.7
Risk & Action Management
Learning risks, quality issues and improvement actions are recorded, assigned to an owner and monitored until completion.
1.8
Management Review
Learning performance is reviewed through scheduled management meetings where compliance, quality and improvement activities are discussed and documented.
Please answer every indicator in this dimension before continuing.
2
Dimension 2 of 6
Learning Design
Score each indicator against the organisation's current, evidenced practice.
2.1
Learning Objectives
Every training programme has documented learning objectives that clearly define the knowledge, skills and behaviours learners are expected to achieve.
2.2
Lesson Plans & Trainer Guides
A lesson plan or trainer guide exists for every training programme and provides sufficient information to ensure consistent delivery by different trainers.
2.3
Learner Joining Information
Learners receive joining information before attending training, including course requirements, duration, location, prerequisites and any preparation required.
2.4
Training Material Standards
Training materials follow a standardised format and include learning objectives, version control, approval details and review dates.
2.5
Practical Training Design
Practical training activities reflect real operational equipment, procedures and working environments.
2.6
Assessment Mapping
Knowledge assessments and practical competency assessments are mapped to the learning objectives of each training programme.
2.7
Training Material Review
A documented process exists to review training materials following incidents, audit findings, customer feedback or regulatory changes.
2.8
Learner Needs & Adjustments
Learning materials are suitable for all learners and include reasonable adjustments where required to support individual learning needs.
Please answer every indicator in this dimension before continuing.
3
Dimension 3 of 6
Learning Delivery
Score each indicator against the organisation's current, evidenced practice.
3.1
Trainer Qualifications & Competence
Trainers hold the required qualifications, certifications and operational competence to deliver the training assigned to them.
3.2
Trainer Competency Framework
A trainer competency framework exists, including induction, mentoring, observation and ongoing competency assessment.
3.3
Trainer Records & CPD
Trainer records are maintained and include qualifications, competency assessments and continuing professional development activities.
3.4
Training Facilities
Training facilities provide a safe, suitable and professional learning environment appropriate for the type of training being delivered.
3.5
Practical Training Equipment
Practical training equipment is available, serviceable and representative of operational equipment used within the workplace.
3.6
Learning Technology & Systems
Learning technologies, systems and digital platforms are maintained and effectively support learning delivery and learner administration.
3.7
Delivery Standardisation
Training resources are standardised across the operation to ensure learners receive a consistent learning experience regardless of location.
3.8
Attendance & Participation
Learner attendance, participation and completion are consistently monitored and recorded throughout every training programme.
Please answer every indicator in this dimension before continuing.
4
Dimension 4 of 6
Assessment & competence
Score each indicator against the organisation's current, evidenced practice.
4.1
Assessment Methods
Every training programme includes clearly defined methods for assessing learner knowledge and practical competence.
4.2
Assessment Security
Assessment papers, question banks and practical assessment criteria are controlled and protected from unauthorised access.
4.3
Assessment Standards
Assessments are marked consistently using documented marking criteria or competency standards.
4.4
Practical Competency Assessment
Practical competency assessments are completed by competent assessors using standardised assessment documentation.
4.5
Retraining & Reassessment
Learners who do not achieve the required standard receive additional support, retraining and reassessment through a documented process.
4.6
Assessment Quality Assurance
Internal quality assurance activities are completed to monitor assessment consistency and identify opportunities for improvement.
4.7
Assessment Records
Assessment outcomes are recorded, retained and readily available for audit or regulatory inspection.
4.8
Assessment Data & Trends
Assessment data is reviewed to identify trends, recurring learner difficulties and opportunities to improve learning programmes.
Please answer every indicator in this dimension before continuing.
5
Dimension 5 of 6
Learning Records & Compliance
Score each indicator against the organisation's current, evidenced practice.
5.1
Learner Records
Complete learner records are maintained for every learner, including attendance, assessment results, competency records and certification.
5.2
Training Expiry Management
A process exists to monitor mandatory training completion and identify learners approaching expiry dates.
5.3
Data Protection & Security
Learning records are securely stored and managed in accordance with Data Protection requirements.
5.4
Learner Feedback
Learner feedback is routinely collected, reviewed and used to improve learning programmes.
5.5
Attendance & Non-Attendance
Training attendance, cancellations and non-attendance are monitored and followed up through a documented process.
5.6
Appeals, Complaints & Malpractice
A documented process exists for managing learner appeals, complaints and allegations of malpractice.
5.7
Compliance Reporting
Learning compliance reports are regularly reviewed by management to monitor performance and identify risks.
5.8
Records & Compliance Audit
Learning records and compliance data are periodically audited to verify accuracy, completeness and regulatory compliance.
Please answer every indicator in this dimension before continuing.
6
Dimension 6 of 6
Quality Assurance & Continuous Improvement
Score each indicator against the organisation's current, evidenced practice.
6.1
Quality Assurance Schedule
A documented quality assurance schedule exists covering audits, trainer observations, course reviews and competency monitoring activities.
6.2
Trainer Observations
Trainer observations are completed using a standard observation process and include constructive feedback and development actions.
6.3
Learning Evaluation
Learning programmes are evaluated using learner feedback, assessment results, operational performance and stakeholder feedback.
6.4
Corrective Action Management
Quality assurance findings result in documented corrective actions, assigned owners and agreed completion dates.
6.5
Learning KPIs
Learning performance measures (KPIs) are monitored and used to evaluate the effectiveness of learning activities.
6.6
Best Practice Sharing
Examples of best practice are identified, shared and implemented across different operational locations.
6.7
Audit Follow-Up
Previous audit findings and improvement actions are reviewed to confirm they have been effectively implemented and sustained.
6.8
Maturity Assessment & Improvement
The Learning Quality Maturity Assessment is completed periodically to measure progress and drive continuous improvement across the organisation.
Please answer every indicator in this dimension before continuing.
Assessment result
0%
Strongest dimension
Priority dimension
Indicators scoring 2 or below
Maturity profile
Scores by dimension
Priority indicators
The lowest-scoring indicators should be considered first when creating the improvement plan.
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